iPhone XS Max LCD Assembly (Aftermarket Incell / QV7)

Refund/Warranty Policy for TroubleshootNow

Screen Assemblies and Spare Parts
At TroubleshootNow, all screen assemblies, digitizers, and replacement spare parts are covered by a lifetime warranty, ensuring protection against manufacturing defects. However, this warranty does not cover damages caused by technicians, physical damage, internal cracks, or incidental damages. In the event of an eligible warranty claim, store credit will be issued to your account based on the current selling price of the part.

Replacement Batteries
Replacement batteries for the QMAX brand come with a one-year warranty. All other batteries are covered by a six-month warranty, both of which protect against manufacturing defects. This warranty excludes damages caused by technicians, physical damage, or incidental damages. If your battery is eligible for a warranty claim, store credit will be issued based on its current selling price.

Tools and Repair Accessories
All repair tools and accessories purchased from TroubleshootNow come with a 30-day guarantee against manufacturing defects. This guarantee does not cover damages caused by technicians, physical damage, or incidental damages. If your tools or accessories qualify for a warranty claim, store credit will be issued based on the current selling price.

Laptop Purchases
Laptop purchases from TroubleshootNow are covered by a one-year warranty that protects against manufacturing defects. The warranty does not extend to damage caused by misuse, physical damage, or damages occurring during installation or repair. If your laptop is found to have a manufacturing defect, we will provide repair or replacement at our discretion. In the case of an eligible warranty claim, store credit will be issued based on the current market value.

Tech Services Booked Online
For tech services that are booked online, TroubleshootNow offers a satisfaction guarantee. If you are not satisfied with the service provided or if there are issues related to the performed service, please contact us within 30 days. We will either offer a free re-service or a refund for the tech service, depending on the issue. Refunds are subject to the scope of the service and will be issued at our discretion.

Other Terms

• Free Delivery: We offer free delivery on most orders, but some restrictions may apply based on the delivery location and order value. Please reach out to us for further details.
• Inspection of Delivered Items: It is the buyer’s responsibility to inspect the delivered items for any physical defects at the time of delivery. TroubleshootNow is not responsible for claims made after 2 days from delivery.
• Specialized Order Parts: Items ordered outside our regular stock, or items not listed in our catalogue (special orders), are non-returnable unless there is a manufacturing defect.
• Rejected Items: Any rejected items (such as cracked screens, damage caused by technicians, or items not sold by TroubleshootNow) will be stored in our warehouse for 15 days. During this period, you can request the return of these items, and we can include them with your next order. If no request is made within the 15-day period, the items will be sent for recycling.

Thank you for choosing TroubleshootNow! We're here to ensure the best service and satisfaction with every purchase and repair.

Our company, TroubleshootNow, is a third-party provider of replacement parts and is not affiliated with any specific product or manufacturer. The trademarks, such as Apple, iPhone, Apple Watch, iPad, iPod, Mac, Samsung, Galaxy, LG, and Motorola, are registered trademarks of their respective owners. We use these trademarks solely to identify the compatibility of our repair or replacement parts with products owned by our customers.

TroubleshootNow sources high-quality replacement parts for a variety of products, including but not limited to Apple, Samsung, LG, and Motorola. All trademarks displayed on our website are the properties of their respective holders, and we do not claim ownership of these trademarks.

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