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Terms and Conditions

As a user of TroubleshootNow's IT services, you agree to comply with the terms and conditions set forth in this section. These terms and conditions govern the way you interact with our website and the relationship between you and TroubleshootNow. By using our services, you acknowledge that you have read and understood these terms and conditions and agree to be bound by them.

Welcome to TroubleshootNow!

These terms and conditions outline the rules and regulations for the use of TroubleshootNow's IT Services, available at www.troubleshootnow.com By accessing this website and using our services, we assume you accept these terms and conditions in full. Do not continue to use TroubleshootNow's services if you do not accept all of the terms and conditions stated on this page.

Services Provided:

TroubleshootNow offers a range of IT services, including but not limited to:

  • Computer and Printer related services

  • Phones and Tablets related services

  • TV and Sound System related services

  • Office and Network Setup services

  • Software and Application Tutorial Sessions

 

Service Delivery:

Our services are provided at the customer's address or, when necessary, at our location for specific repairs or services that cannot be completed on-site.

 

Personal Data and Privacy:

To provide our services, we may require access to personal data or information stored on your devices. TroubleshootNow is committed to protecting your privacy and ensuring the security of your information. We will only use your personal data to provide the requested service and will not share it with third parties without your consent, except as required by law.

Repair and Service Policy:

For services requiring the transportation of your units to our location, TroubleshootNow will handle your devices with utmost care and professionalism. We will inform you of the estimated repair time and costs (if any) before proceeding. All services performed may be subject to fees as agreed upon before service delivery.

Fees and Payments:

Fees for our services will be communicated upfront. Payment is due upon completion of the service, unless otherwise agreed. TroubleshootNow reserves the right to change the fees for its services at any time.

Warranty and Liability:

TroubleshootNow provides a warranty for the services performed, covering any defects in workmanship for a period of [specify period] from the date of service. This warranty does not cover issues arising from normal wear and tear, misuse, or external damage. TroubleshootNow's liability for any service is limited to the cost of the service provided.

Cancellation Policy:

Customers may cancel a service request within 24 hours prior to the scheduled appointment without incurring any fees. Cancellations made after this period may be subject to a cancellation fee.

Amendments to These Terms and Conditions:

TroubleshootNow reserves the right to update or change these terms and conditions at any time without prior notice. Your continued use of our services following any changes signifies your acceptance of those changes.

Contact Us:

If you have any questions or concerns about these terms and conditions, please contact us at 

Email: customercare.tnow@gmail.com

Phone: +1 778-800-6685

Acknowledgment:

By using our services, you acknowledge that you have read and understand these terms and conditions and agree to be bound by them.

Governing Law:

These terms and conditions are governed by and construed in accordance with the laws of Canada, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Canada for the resolution of any disputes.

Effective Date:

These terms and conditions are effective as of February 18, 2024.

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